Terms & Conditions

 

Introduction

Hi there!

This website, www.braidhealth.com.au, is owned and operated by Dr Josephine Jane Braid ABN 44964839277.
If you have any questions or need further information, please contact:

Dr Josephine Braid
Office Address: 63 Sale Street, Orange NSW 2800 Australia
Postal Address: 63 Sale Street, Orange NSW 2800 Australia
Email: info@braidhealth.com.au
Phone: 02 5310 6061

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

On this website you will find blog posts, recorded webinars, guides and hints and tips. This information is provided solely for empowerment, inspiration and education for people who want to improve and understand health better.

MY RIGHTS & RESPONSIBILITIES

  • I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information.
  • Please be aware that the generalised information I provide is not a substitute for specialist medical advice tailored to your individual circumstances.
  • There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.
  • Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
  • I may modify this information provided on this website at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

  • If clients wish to have health coaching I will refer them to Jill Raab, Health Coach. If they become her client, all terms and conditions become her responsibility. Confidential information about the clients may be shared between Dr Josephine Braid and Jill Raab. Confidentiality agreement forms will be provided for your review and signature prior to being discussed in a team meeting.
  • All information provided in this website is general in nature and not intended to provide personalised medical advice. I would recommend you seek medical advice before acting on the information provided to ensure your own safety.

DOWNLOADS

  • There are webinars and download sheets on this website available for download. I am not responsible for viruses or any other damage which might occur as a result of downloading material from this website.

EXTERNAL LINKS

  • I am not responsible for the content of any external sites that may be linked to this website.

Specific Disclaimer                                                   

This disclaimer relates to

  • Functional Medicine Consultations,
  • Rehabilitation Medicine Consultations.

Functional Medicine Consultations:all clients are requested to send in detailed intake questionnaire forms at least 5 days prior to their initial consultation. This is reviewed in detail prior to your initial appointment. During the initial appointment you can expect to be asked further questions related to your physical and emotional health. Examination of relevant areas may be undertaken. A summary will be sent to you by a password protected link to medical record software. In follow-up consultations I will provide detailed review of investigations, may recommend supplements and will provide answers to any questions to the best of my ability.

My intention is to provide a comprehensive health service for individuals wishing to improve their health, understand more about what is needed for their individual body, and eventually for people to feel confident in knowing what is right for them at the right time. (Not to think that people will no longer need medical review if needed in the future).

MY RESPONSIBILITY
I am a registered medical practitioner with the Australasian Health Care Practitioner Agency (AHPRA). I completed my medical degree (BMBS BMedSci) at Nottingham University, UK and Rehabilitation Physician specialist training (FAFRM (RACP)) in Australia. Further training in Functional Medicine has been through ACNEM, ACAAM, IFM and SAFM.

I have completed over 3 years of detailed training and examination in functional medicine, with peer review of my clinical interactions. I see my responsibility as a medical doctor with comprehensive review of health, looking for the root cause of disease, and addressing contributing factors to my best ability.

YOUR RESPONSIBILITY
Clients need to be honest with their information. If they have any concerns or something unexpected has happened, please communicate with Dr Braid. Perform your own research on supplements that may be recommended during your consultation.

If a prescription is given it is expected to be taken as recommended. Do not share your prescription with anyone else.

PROBLEMS
There are additional costs for some recommended functional medicine diagnostic tests. These are not compulsory however may assist in comprehensive health assessment and management. Supplements may be recommended and will need to be purchased by the individual.

Please return the initial questionnaire in the time frame specified. Further questionnaires may be sent electronically prior to future visits.

If a client has significant psychological issues, working with a mental health professional prior to consultation with Dr Braid may be advised.

SUITABILITY
This service is primarily intended to benefit a woman in her 20-60s looking to address her symptoms which she continues to have, despite being told they are normal. An individual looking to dive deep into finding root causes of their hormonal imbalance, resistant weight, mood changes and skin changes. An individual keen to better understand their gut health and how good gut health contributes to overall wellbeing. This is not a female only practice. Men can also benefit from functional medicine approach to health.

Dr Braid does not see children of 15 years and under.

Intellectual Property

COPYRIGHT
The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without my written consent.

TRADEMARKS
I own the unregistered trademarks in Braid Health and logo. You may not use these marks for any purpose without my express permission.

Payment Terms

FORMS OF PAYMENT
Credit card over the phone to clinic rooms.
Bank deposit.
Square payments.

SECURITY POLICY
Online payments accepted using Square. No credit card details taken by myself. Secure third-party provider.

Shipping and Delivery

SHIPPING
Where supplements or other items are shipped from Braid Health to the client, I use Registered Australian Post mail: flat fee $10.
Average turn around time to mail package is 5 business days.
If goods are lost in transit, please contact me regarding replacement.

DELIVERY of Services
Face to face consultations: 63 Sale Street, Orange, NSW 2800

Zoom calls: please familiarise yourself with this application: zoom.us. You will receive an individual code to join with password. Please be ready for this appointment at least 5 minutes in advance. If you are unable to attend please call 02 53306061 or email info@braidhealth.com.au Please have a pen and paper for any notes you may wish to take. Please ensure you are in a private location where you won’t be disturbed and wear appropriate clothing for the consultation.

Returns Policy

FUNCTIONAL MEDICINE CONSULTATIONS
No refunds on Medicare rebatable health consultations/services.

Consumer Guarantees

MINOR PROBLEM
If there is an unexpected interruption during a telehealth consultation, I will rebook the consultation at the next available opportunity. If you are ill and unable to attend please give notice as soon as possible (at least 24h preferred).

If there is an issue with an electronic download, please contact Braid Health by email: info@braidhealth.com.au and we will rectify the issue for you where possible.

MAJOR PROBLEM
We cannot predict results from engaging with Braid Health for Functional Medicine Consultations. The outcome of the consultations are dependent on action taken by the client. Without action, the result is likely to remain the same.

Back-up products are not stocked by Braid Health. The majority of the time, supplements are recommended and suggested online stockists are made available to the client.

Visitor Information

RESPECTFUL COMMUNICATION
Comments are not allowed on blog posts on the Braid Health website.

Jurisdiction & Dispute Resolution

JURISDICTION
Braid Health is located in New South Wales. This agreement is subject to the governing law of New South Wales.

NEGOTIATION
If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Braid Health (I) agree to make a genuine effort to resolve the dispute through negotiation and discussion.

MEDIATION
If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in the same location. The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, the person initiating the dispute will seek the appointment of a dispute resolution professional by the Resolution Institute: https://www.resolution.institute/resolving-disputes/get-a-professional. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

LITIGATION
It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

In-Person and Virtual Appointments Available.

02 5310 6061

info@braidhealth.com.au

63 Sale St, Orange NSW 2800